Terms of Use
Last Update: 01 Jan, 2025
Last Updated: January 1, 2025
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your use of the Jumeni waste collection and management platform and services (“Services”), owned and operated by Jumeni Technologies Limited, a Limited Liability Company registered in Ghana with offices at Osu Close, Plot No. 7, Ghana (“Jumeni,” “we,” “our,” or “us”).
By accessing or using our Services, including our mobile application and website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
2. Eligibility
Our Services are available to the public. To use our Services, you must be able to enter into a binding contract and have the legal capacity to make payments through our accepted payment methods (mobile app, mobile money, bank transfer, or cheque).
3. Account Registration and Security
3.1 Account Creation
Users must create an account to use Jumeni’s Services. You may create an account through:
- The Jumeni mobile application
- With the assistance of a Jumeni staff member
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.
3.4 Account Termination and Data
If you delete your account:
- Your personally identifiable information (PII), including name, phone number, email, location, and other personal data will be anonymized
- Operational data related to service delivery will be retained for business records and compliance purposes
4. Service Description
Jumeni provides waste collection and management services in Accra, Ghana, with ongoing expansion to additional areas.
4.1 Service Options
We offer flexible payment and scheduling options:
- Subscription Service: Recurring scheduled pickups
- Per-Pickup Service: Pay for individual pickups as needed
- Prepaid Wallet: Load funds in advance for services
4.2 Service Areas
We currently serve Accra and are continuously expanding. You can check service availability in your area using the coverage checker on our homepage.
4.3 Service Performance
- We maintain a 97% pickup rate
- We strive to honor all scheduled pickups on time
- Actual pickup timing for on-demand requests depends on waste collector availability, area, and demand
- Service may be disrupted due to weather, strikes, emergencies, public holidays, or religious festivities
5. Payment Terms and Billing
5.1 Payment Methods
Customers must pay through:
- The Jumeni mobile app
- Mobile money (upon request)
- Bank transfer (upon request)
- Cheques made payable to Jumeni Technologies Limited (upon request)
5.2 Important Payment Security Notice
We do not use field agents to collect payments unless in very specific scenarios. Employees do not accept cash payments directly. All payments go to Jumeni’s official accounts. You should report any suspicious messages asking you to pay money via unauthorized platforms.
5.3 New Customer Requirements
New customers are required to top up their wallet with an amount equivalent to the service they are requesting (monthly or on-demand) before service begins. This amount will be held in the wallet and only debited when the service is marked as complete.
5.4 Monthly Billing
For monthly subscription services:
- We charge by the number of pickups
- If your pickup day (e.g., Monday) occurs 5 times in a month, you will be charged for 5 pickups
- If it occurs 4 times, you will be charged for 4 pickups
- Customers can opt out of automatic scheduling and set the number of pickups they want or use on-demand service
5.5 Post-Paid Customers
Post-paid customers must pay their bills on time. Customers who are consistently delinquent will be downgraded to prepaid status.
5.6 Overcharges and System Errors
If an overcharge occurs due to a system error, the amount will be refunded to your wallet.
6. Scheduling and Pickup
6.1 Recurring Schedules
Customers can set up recurring pickup schedules with their preferred frequency and pickup days.
6.2 On-Demand Pickups
We do our best to honor on-demand pickups on the day customers select, but the actual pickup day is based on:
- Waste collector availability
- Service area
- Demand
6.3 Missed Pickups
Customers can report missed pickups through the app. We will also proactively send service updates when operational challenges affect scheduled pickups.
7. Waste Collection Guidelines
7.1 Accepted Waste
We collect items listed on our website. We do not collect anything that has not been listed on the website.
7.2 Bin Placement
- Bins should be placed outside for pickup
- Customers can provide special instructions for specific pickup scenarios
- We strive to ensure customer bins are protected and kept safe during collection
8. Cancellations and Refunds
8.1 Refund Policy
- We will refund you for pickups that were not completed but were charged
- If you have credit with us and are leaving the service, we will refund the balance after any deductions
- If there are deductions due to system error, we will refund them
- We do not refund for services already provided
8.2 Partial Charges and Disputes
Partial charges or discounts will be given if there is a dispute about pickup details (e.g., quantity of bins picked).
8.3 Cancellation
Customers can leave the service at any time without penalty but must pay any pending bills before account closure.
9. User Responsibilities
You agree to:
- Pay bills on time according to your payment plan
- Provide accurate pickup location and instructions
- Place bins outside as instructed for collection
- Report missed pickups or service issues promptly
- Report any suspicious payment requests or fraudulent activity
- Use the Services only for lawful purposes
10. Prohibited Uses
You may not:
- Engage in fraudulent activity
- Request pickup for items not listed on our website
- Make payments to unauthorized individuals claiming to be Jumeni representatives
- Use the Services in any way that violates applicable laws or regulations
11. Intellectual Property
All intellectual property rights in and to the Jumeni platform, including but not limited to:
- The Jumeni mobile application
- The Jumeni website
- Jumeni logos, trademarks, and branding
- Software, content, and technology
are owned by Jumeni Technologies Limited or our licensors. You may not use any of our intellectual property without our prior written consent.
12. Service Modifications and Pricing
12.1 Price Changes
We conduct a yearly review of prices. Any price changes will be well communicated to customers in advance.
12.2 Service Changes
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with appropriate notice to users.
13. Force Majeure
Service may be disrupted or delayed due to events beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Strikes or labor disputes
- Emergencies or natural disasters
- Public holidays
- Religious festivities
- Government actions or restrictions
We will not be liable for any failure or delay in performance resulting from such events.
14. Limitation of Liability
14.1 Service Performance
While we strive to provide reliable service with a 97% pickup rate, we cannot guarantee uninterrupted or error-free service due to operational challenges.
14.2 Customer Property
Customers are responsible for placing bins outside for pickup. We are not liable for bins that are not made available for collection.
14.3 Liability Limits
To the fullest extent permitted by law, Jumeni’s total liability for any claims arising from or related to the Services shall not exceed the amount you paid to Jumeni in the three (3) months preceding the event giving rise to the claim.
14.4 Excluded Damages
Jumeni will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits or business interruption.
15. Communications
We will contact you regarding your account and service through:
- The phone number you provided during registration
- In-app notifications
Phone numbers for customer support are listed on our website.
16. Customer Support
You can reach our customer support team through:
- The Jumeni mobile app
- Customer support contacts listed on our website
17. Data Privacy
Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection, use, and processing of your information as described in our Privacy Policy.
18. Dispute Resolution
18.1 Informal Resolution
We encourage you to contact us first to resolve any disputes informally. Please reach out to our customer support team with any concerns.
18.2 Formal Disputes
If informal resolution is not successful, disputes may be escalated through appropriate legal channels in Ghana.
18.3 Good Faith Negotiations
Both parties agree to engage in good faith negotiations to resolve any disputes before pursuing formal legal action.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of Ghana. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Ghana.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
21. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jumeni regarding the use of our Services and supersede all prior agreements and understandings.
22. Changes to Terms
We may update these Terms from time to time. When we make material changes, we will:
- Post the revised Terms on our website
- Update the “Last Updated” date
- Notify you through the app or other communication channels
Your continued use of our Services after the effective date of the updated Terms constitutes acceptance of the changes.
23. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
24. Assignment
You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.
25. Contact Information
For questions about these Terms or our Services, please contact us:
Jumeni Technologies Limited Osu Close, Plot No. 7 Ghana
Customer Support: Visit our website for contact details In-app support WhatsApp support
By using Jumeni’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.