Privacy Policy

Last Update: 26 Dec, 2024

Last Updated: December 26, 2024

Jumeni Technologies Limited (“Jumeni,” “we,” “us,” or “our”) operates the Jumeni mobile application and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waste collection platform.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

Personal Information You Provide

When you register and use our Service, we collect:

  • Account Information: First name, last name, email address, primary and secondary phone numbers, and password (encrypted)
  • Location Information: GPS coordinates, street addresses, area/neighborhood, and municipality for service delivery
  • Business Information (for business accounts): Organization name, business email, business address, and contact details
  • Payment Information: Transaction data processed through our payment provider (Paystack), wallet balance, and payment history
  • Communication Preferences: Phone verification status, notification preferences, and chat messages with our support team

Information Collected Automatically

When you use our Service, we automatically collect:

  • Device Information: Device type (iOS/Android), mobile app version, device tokens for push notifications
  • Usage Data: App interactions, screen views, feature usage, and service preferences
  • Location Data: Real-time GPS coordinates when you request waste collection services
  • Service Data: Pickup schedules, waste types, bin quantities, subscription preferences, and service history
  • Technical Data: Error logs, crash reports, and app performance data

Information from Third Parties

We receive information from:

  • Google Maps: Address validation and location services
  • Ghana Post GPS: Address lookup for Ghana locations
  • Payment Processors: Transaction status and payment confirmations

2. How We Use Your Information

We use your information to:

Provide Our Services

  • Process and fulfill waste collection requests
  • Schedule pickups and manage subscriptions
  • Assign waste collectors to your location
  • Generate invoices and process payments
  • Send service updates and notifications
  • Provide customer support

Improve Our Services

  • Analyze usage patterns to enhance user experience
  • Monitor and improve app performance
  • Develop new features and services
  • Conduct internal research and analytics

Communicate With You

  • Send service-related notifications (pickup reminders, schedule changes)
  • Deliver account updates and security alerts
  • Respond to your inquiries and support requests
  • Send promotional offers (you can opt out anytime)

Security and Fraud Prevention

  • Verify your identity through phone number verification (OTP)
  • Detect and prevent fraudulent activities
  • Maintain platform security and integrity

3. Third-Party Services We Use

Our Service integrates with the following third-party services that may collect and process your data:

Payment Processing

Communication Services

  • Hubtel: Delivers SMS messages for phone verification and notifications
  • Freshchat: Powers our in-app customer support chat
  • Firebase Cloud Messaging: Sends push notifications to your device

Analytics and Monitoring

  • Firebase Analytics: Tracks app usage and user behavior to improve our services
  • Firebase Crashlytics: Monitors app crashes and errors for troubleshooting

Maps and Location

  • Google Maps: Provides map services and location selection. View Google’s Privacy Policy
  • Ghana Post GPS: Validates addresses in Ghana

4. How We Share Your Information

With Waste Collectors

We share necessary information with assigned waste collectors:

  • Your name and phone number for coordination
  • Pickup location and scheduled time
  • Number and type of bins
  • Special instructions

With Service Providers

We share data with trusted third-party service providers who help us operate our platform, including payment processors, SMS providers, cloud hosting, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

For Business Customers

If you’re part of an organization account, your organization’s administrators can view your pickup history, locations, and service usage related to the organization.

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Passwords are encrypted using industry-standard hashing algorithms
  • Secure Authentication: Token-based authentication for secure API access
  • Secure Communications: Encrypted transmission for all data exchanges
  • Access Controls: Role-based permissions limiting employee access to your data
  • Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide you with our services
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Improve our services

Specific Retention Periods:

  • OTP Codes: Automatically deleted after 5 minutes or upon successful verification
  • Account Data: Retained while your account is active and for a reasonable period thereafter
  • Transaction Records: Retained for financial and legal compliance purposes
  • Location History: Retained to improve service delivery in your area

You can request deletion of your account at any time through our account deletion form.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

  • View and update your personal information through the app settings
  • Request a copy of your data by contacting us

Delete Your Account

  • Request account deletion through our account deletion form
  • We will delete or anonymize your information within 30 days, except where retention is required by law

Communication Preferences

  • Opt out of promotional communications while continuing to receive service-related messages
  • Manage push notification settings through your device settings

Location Services

  • Disable location access through your device settings (note: this will limit app functionality)

8. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Our Service operates primarily in Ghana. If you access our Service from outside Ghana, your information may be transferred to, stored, and processed in Ghana or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. While the mobile app does not use browser cookies, it does use:

  • Device Tokens: For push notifications
  • Analytics Identifiers: For Firebase Analytics and Crashlytics
  • Session Tokens: For maintaining your login session

You can manage these preferences through your device settings or app permissions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy in the app
  • Sending you a notification through the app
  • Updating the “Last Updated” date at the top of this policy

Your continued use of our Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jumeni Technologies Limited

Summary of Key Points

For your convenience, here’s a quick summary of our privacy practices:

✓ We collect your name, phone, email, location, and payment information to provide waste collection services

✓ We use trusted third-party services (Paystack, Firebase, Google Maps) to operate our platform

✓ We share your pickup information with assigned waste collectors

✓ We use encryption and security measures to protect your data

✓ You can request account deletion at any time

✓ We don’t sell your personal information

✓ We send notifications about your pickups and service updates

✓ You can opt out of promotional messages

Thank you for trusting Jumeni with your waste management needs!