Mobile Workforce Management Software

Eliminate paperwork, improve communication between the office and the field, process payments in real time with our mobile workforce software

Market Challenges

Addressing the needs of your customers and empowering your workforce, while maximising productivity and minimising costs, has never been easier. Our innovative Field Service Management solutions can help you transform your organisation and reach higher customer satisfaction levels

Visibility of your workforce

Managers struggle with when they don’t know what their field-based staff or mobile workforce are doing, where they are, and completed tasks. Businesses also face the challenge of how to ensure worker safety and minimise risk.

Reduced Costs

Businesses often fail to reduce their field-based workforce’s travel time and fuel costs, and fail to minimise failed orders and unnecessary contact centre calls, which impact on costs.

Manual, paper-based processes

Relying on manual, paper-based systems can cause delays, inaccurate data capture and duplication. It means field workers may not have up to date information when arriving at a job, creating inefficiencies and poor customer service.

Improving customer experience

Consumer expectations around customer service are always high. Prompt service delivery, effective communication and a contact centre equipped with up to date information are now the norm businesses must adapt to.

Empowering your workforce

Field workers without their mobile device can’t access work orders and get fully briefed on the task at hand. This means it takes longer to diagnose issues and execute jobs effectively without the need to return to base or call for help.

Resource Optimization

The inability to efficiently optimise your scheduling of mobile workers can lead to output not being maximised. This in turn can negatively impact productivity, which stops you delivering value for money.

Intelligent Field Management

Jumeni is built to drive efficiency across your service business. Our intelligent field service automation platform uses AI-driven insights and recommendations to streamline your operations. Whether you need to intelligently match technicians to jobs based on skills and proximity, aggregate requests from customers, monitor a network of IoT devices, or look at trends and real-time data to improve service delivery, we supercharge your ability to do more with less.