Last Updated: 24th March 2024

Welcome to the Jumeni – Waste Management mobile app, operated by Jumeni Technologies Limited (“we”, “us”, or “our”), located at 19 Banana Street, East Legon. This privacy policy aims to inform you about how we collect, use, protect, and share your personal information, as well as your rights regarding your data. By using our app, you consent to the practices described in this policy.

To provide you with access to waste collection services, updates on collection schedules, enable bill payments, and offer sustainability education, we collect the following types of information:

• Personal Identification Information: Your name, phone number, and email address.
• Device Information: Device ID associated with your mobile device.
• Location and Address: Your geographic location and physical address to facilitate service delivery.
• Service-Related Information: Details such as the number of bins and waste types you dispose of.
• File/Image Uploads: Any files or images you choose to share with us via our live chat feature.

Your information helps us deliver and improve our services, including:

• Facilitating waste collection services.
• Updating you on collection schedules and other relevant notifications.
• Processing your payments for our services.
• Enhancing your overall app experience and responding to your inquiries or feedback.
• Conducting analysis and research to improve our app and services.

We share your information with select third parties to enhance our services:

• Google Analytics and Bugfender: For crash analytics and app performance monitoring.
• Crisp: To provide live chat support, allowing you to communicate with our agents.

We do not sell your personal information to third parties.

You have the right to:

• Access your personal information and waste collection details.
• Edit any personal information we hold about you.
• Request the deletion of your personal information from our records.

We take the protection of your data seriously and comply with the Laws of Ghana’s data protection regulations. We implement a variety of security measures to maintain the safety of your personal information.

If you have questions about this privacy policy or our privacy practices, please contact us at [info][@][jumeni]dot[com].