Business Operations Specialist
Location: Remote, Accra Employment Type: Contract (Full Time or Part Time - negotiable) Experience Level: Mid-Level (2-5 years) Compensation: Commensurate with experience and hours
About Jumeni
Jumeni is a growing waste collection platform in Accra that connects households and businesses with waste collectors, making waste disposal convenient, reliable, and affordable. We service over 300 customers within Accra.
We’re on a mission to make waste collection easy and hassle-free for every Ghanaian.
The Role
We’re looking for a highly organized and strategic Business Operations Specialist to work directly with the founder across Jumeni and other ventures. You’ll help the founder manage team operations, implement growth strategies, conduct research, engage with industry stakeholders, and handle the strategic and administrative work that keeps multiple portfolios running smoothly.
This is a high-trust, high-impact role for someone who thrives on variety, loves solving problems, and can move seamlessly between strategic projects and day-to-day execution.
What Success Looks Like in This Role:
- The founder’s time is freed up to focus on highest-value work
- Team members are well-managed and productive
- Growth strategies are researched, planned, and executed effectively
- Key stakeholders are engaged and relationships are maintained
- Projects move forward consistently without the founder needing to be involved in every detail
- Administrative tasks are handled proactively and efficiently
Key Responsibilities
1. Team Management & Coordination (25%)
- Oversee and support two core team members
- Ensure team members have what they need to succeed in their roles
- Monitor team performance and identify areas for improvement
- Handle team-related administrative tasks and communication
2. Strategy Implementation & Growth (25%)
- Research and help implement growth strategies for Jumeni
- Conduct market research, competitive analysis, and industry research
- Support business development initiatives and partnerships
- Track key metrics and performance indicators
- Identify opportunities for operational improvements and expansion
3. Stakeholder Engagement & Outreach (20%)
- Conduct outreach to industry stakeholders, partners, and potential collaborators
- Build and maintain relationships with key external contacts
- Represent Jumeni in meetings and communications when needed
- Coordinate partnerships and external collaborations
- Support fundraising and investor relations activities
4. Executive Support Across Ventures (20%)
- Support the founder’s responsibilities across multiple businesses
- Manage projects and initiatives on behalf of the founder
- Prepare materials, reports, and presentations
- Coordinate meetings, events, and travel when needed
- Serve as a liaison between the founder and various stakeholders
5. Operations & Administrative Management (10%)
- Handle day-to-day administrative tasks across businesses
- Maintain organized records, documentation, and files
- Manage schedules, deadlines, and priorities
- Coordinate logistics for projects, events, and initiatives
- Identify and implement process improvements
What We’re Looking For
Required Qualifications:
- 2-5 years of experience in executive support, operations, business management, or related roles
- Excellent organizational and project management skills - you can juggle multiple priorities across different projects
- Strong research and analytical abilities - comfortable gathering information, analyzing data, and presenting insights
- Exceptional written and verbal communication skills in English
- Self-starter with high ownership - you don’t wait to be told what to do; you identify what needs to happen and make it happen
- Strategic thinking - you understand how day-to-day work connects to bigger goals
- Comfortable with ambiguity - you thrive in environments where priorities shift and you need to figure things out
- Proficient with technology: Google Workspace, project management tools, communication platforms
- Reliable internet connection for remote work
Nice to Have:
- Experience working directly with founders or executives
- Background in startups, operations, or business development
- Familiarity with waste management, logistics, or social impact sectors
- Experience managing teams or contractors
- Grant writing or fundraising experience
- Experience working across multiple organizations or projects simultaneously
Personal Attributes:
- Proactive and resourceful - you anticipate needs and solve problems before they escalate
- High attention to detail - nothing falls through the cracks
- Discreet and trustworthy - you handle sensitive information with professionalism
- Adaptable - comfortable moving between strategic and operational work
- Strong judgment - you know when to decide independently and when to consult
- Mission-driven - you care about the impact of the work, not just checking boxes
What We Offer
- High-impact role: Work directly with the founder and shape the direction of growing businesses
- Variety and growth: Exposure to strategy, operations, research, partnerships, and more
- Remote work flexibility: Work from anywhere with occasional in-person requirements as needed
- Professional development: Learn across multiple business domains and industries
- Meaningful work: Contribute to making waste collection accessible in Ghana and support other impactful ventures
Working Arrangement
- Location: Remote (Accra)
- Schedule: Full-time or part-time (negotiable based on candidate availability)
- In-person: Occasional team meetings or stakeholder meetings (communicated in advance)
- Equipment: Computer/laptop with reliable internet connection required
How to Apply
Ready to help drive impact across multiple ventures? We’d love to hear from you!