Location: Hybrid – Accra, Ghana
Employment Type: Contract (Full Time)
Experience Level: Entry Level (0-3 years)
Compensation: GH₵1200 – GH₵1,500 per month

We’re looking for an organized and detail-oriented Operations Specialist to serve as the primary point of contact for our waste collectors. You’ll be the bridge between our field operations team and the rest of the organization, ensuring that collection activities are accurately documented, on-demand pickups are dispatched efficiently, and waste collectors have the support they need to deliver excellent service. This is a role with flexible hours that adjust to the rhythm of collection operations—sometimes early mornings when collectors are out in the field, other times afternoons when they return.

• All pickup reports from waste collectors are collected and accurately documented in Google Sheets
• On-demand pickups are dispatched quickly and efficiently to the right collectors
• Waste collectors feel supported and have clear information about their pickups
• Issues like missed pickups or customer concerns are routed to the appropriate teams promptly
• Field operations run smoothly with strong coordination between collectors and internal teams

1. 1. Waste Collector Coordination & Communication (40%)
      • Serve as the primary point of contact for all waste collectors
      • Maintain regular communication with collectors to receive pickup reports (early morning or afternoon check-ins)
      • Provide waste collectors with information and support regarding their scheduled pickups
      • Build and maintain positive working relationships with the collector network
      • Forward waste collector requests, concerns, or issues to the appropriate internal teams

1. 1. Data Collection & Documentation (30%)
      • Collect pickup reports from waste collectors daily
      • Accurately enter pickup data into Google Sheets for processing
      • Verify accuracy and completeness of collection information
      • Maintain organized records of all collection activities
      • Ensure data is ready for further processing by other teams

1. 1. Issue Resolution & Team Coordination (20%)
      • Receive information from other teams about customer issues (e.g., customers not picked up)
      • Coordinate with waste collectors to resolve operational problems
      • Follow up on missed pickups or service disruptions
      • Communicate updates back to internal teams on issue resolution
      • Facilitate smooth information flow between field operations and office teams

1. Dispatch & Operations Management (10%)
   • Dispatch on-demand pickup requests to available waste collectors
   • Match pickups to collectors based on location, availability, and capacity
   • Coordinate with field agents on operational tasks and site visits
   • Track collector availability and capacity

Required Qualifications:

• 0–3 years of experience in operations, coordination, logistics, customer service, or related roles
• Exceptional attention to detail—accuracy is critical when documenting pickup data
• Excellent verbal communication skills in English, Pidgin, and Twi
• Comfortable with technology: spreadsheets, mobile apps, WhatsApp, phone calls
• Organized and able to manage multiple tasks and schedules simultaneously
• Self-motivated and able to work independently with little supervision
• Reliable internet connection and laptop for remote work
• Flexible availability: Willing to work early mornings or afternoons based on collector schedules
• Occasional in-person availability: Able to meet waste collectors or visit sites when needed

Nice to Haves:

• Experience in logistics, field operations, or coordination roles
• Familiarity with Accra neighborhoods
• Previous experience working with field teams
• Basic Google Sheets skills
• Experience with dispatch or scheduling operations

Personal Attributes:

• Detail-oriented—ensures every pickup is properly documented
• Responsive—available during key collection windows for real-time coordination
• Clear communicator—able to work effectively with waste collectors and internal teams
• Problem-solver—can think quickly to resolve scheduling or operational issues
• Reliable—collectors and teams depend on you to keep operations running smoothly
• Team player—works well across field operations and office teams

• Growth opportunities: Path to more senior roles or projects as we scale
• Hybrid work: Work from home in Accra
• Impactful work: Help make waste collection accessible for households and businesses within Accra and contribute to a cleaner environment
• Professional development: Training and skill development opportunities
• Bonuses: Earn additional compensation from “side quests”

Ready to help us make waste collection easier for Ghanaians? We’d love to hear from you! Apply below.